Everything you can do on Cool

Create your community, give it an identity and put it live.

• From zero to a live communityThe whole path: create it, give it an identity, publish, and open the door.
• Map of the panel: where everything livesThe two screens you'll use every day, and what sits in each tab.
• How do I navigate the community?

Feed, posts, comments, polls, pinned items and what members see.

• The feed: posting, commenting and highlightingHow to publish, what each post type does, and what to pin at the top.
• How do challenges work?
• How do I message someone?

Classroom, modules, lessons, progress and video protection.

• Creating a course, modules and lessonsFrom empty structure to a published lesson, and who gets to watch.
• How lesson videos are protectedA watermark with the viewer's email and a signed link — and what that doesn't stop.
• How do I create a course?
• How do I watch courses and lessons?

Broadcast, sell inside the live, premiere a recorded video and the replay.

• Going live and selling inside the streamA studio in the browser, the offer on screen, and what happens to the replay.
• How do I start a live?
• Where does the live recording go after it ends?

Plans, prices, checkout, coupons, promotions and upsells.

• Plans, prices and what the member buysSubscription, one-off product, course sold separately — and how each behaves.
• Coupons, promotions and upsellsA one-off discount, a campaign with a deadline, and the offer at checkout.
• How do I set my community's plans and prices?
• How do I create a coupon or promo?
• How do I pay to join or subscribe?
• How does the affiliate program work?

Gateway, guarantee window, payout schedule, fees and refunds.

• Connecting a payment methodWhat has to be on for money to come in, and what happens before it is.
• When the money reaches your accountThe 7-day guarantee, the payout schedule per method, and the R$10 floor.
• The fees: what Cool chargesPlan subscription, per-sale fee and gateway cost — the three kept separate.
• Refunds and declined chargesWhat to do when a payment doesn't go through, and what happens when you refund.
• How do I connect my payouts to get paid by members?
• When does the sales money reach me?

Invite, import, approve, levels, ranking and who is at risk.

• Inviting and approving membersInvite link, approval-gated entry, and what happens when someone pays.
• Bringing students from another platformCSV from Hotmart, Kiwify, Eduzz and Monetizze — or a direct import via integration.
• The CRM: who's engaged and who's leavingEach member's profile, the cancellation risk, and how to act before losing them.
• Points, levels and rankingHow a member levels up, and what to unlock at each level.
• How do I invite people to my community?
• How do I manage members and track who's going quiet?
• How do I earn points and climb the ranking?

Email, WhatsApp, automations, welcomes and notifications.

• Email to your membersCampaigns, segments, and the attribution that shows which email produced a sale.
• WhatsApp: campaigns and the 24-hour windowConnecting the number, sending campaigns, and Meta's rule nobody works around.
• Automations and welcomesThe sequence that runs by itself when someone joins, buys or goes quiet.

The social comment that becomes a DM, a CRM record and a tracked sale.

• Cool Reach: a comment becomes a tracked saleThe keyword in a comment opens the DM, files it in the CRM, and leads to checkout.
• Conectar o Instagram ao Reach: o passo a passo na Metain Portuguese

What she reads, what she does on her own and what always waits for you.

• What Sophia does — and what she never does aloneShe reads, summarises, drafts and prioritises. Sending, charging and publishing wait for you.

Discovery, SEO, blog, languages and the numbers that matter.

• Being found: discovery, search engines and the blogWhat makes your community findable by people who don't know you yet.
• The numbers that matterWhere to see revenue, retention and engagement — and which to look at first.

Who can do what, moderation, reports and the audit trail.

• Team, permissions and moderationWho can do what, how to remove content, and what stays on record.
• A member complained to me — how do I resolve it?

Connected tools, pixels, importing from another platform and apps.

• Connecting your toolsWhat you can link, where each integration applies, and what pixels are.
• How do I turn features on/off (courses, map, DMs, lives)?

Key, scopes, limits, endpoints, events and HMAC signing.

• The API: key, scopes and limitsHow to get the key, what each scope unlocks, and how many calls per minute.
• Webhooks: getting events in real timeThe available events, how to verify the signature, and the delivery log.
• Connect Claude and Codex to your community (MCP and CLI)One command opens your browser, you approve with a click, done. No key to create, no secret to copy.

Profile, password, language, theme, your plan's billing and support.

• Your account: profile, password, language and themeWhat changes in Account and what changes in community Settings.
• Talking to Cool and following your requestWhere to open one, the case number, and how the reply reaches you.
• How do I edit my profile or account?
• Where do I see my charges, cancel or request a refund?
• How do I change the language or theme?
• Where do I see my notifications?