Where do I see my charges, cancel or request a refund?

Maintained by the Cool team · updated on 8/28/2026

In the avatar menu, “My plans & billing” shows your active plan and history, lets you change card and cancel renewal. Refunds follow the community's policy and are confirmed by the owner's team — if needed, Support opens a ticket to log it. Charges usually appear on your statement within 48h.

Didn't solve it? Talk to us — your request gets a case number and you follow the reply in your account.Open a request