When the member's AI Support can't solve it, it opens a ticket in your CRM/Support. Each ticket already comes with an AI-suggested reply (based on how the platform works) — you review, tweak and send. Only escalate to Cool support what's genuinely a platform issue.
A member complained to me — how do I resolve it?
Maintained by the Cool team · updated on 8/29/2026
Didn't solve it? Talk to us — your request gets a case number and you follow the reply in your account.Open a request