A sale on Cool goes through three states before it becomes money in your account.
1. Paid
The customer paid and their access was released instantly. The amount enters your balance, but held.
2. In guarantee
The amount stays held during the guarantee window — 7 days by default, and you set it, per community. It exists for a simple reason: if the customer asks for a refund in that period, it comes out of money that hasn't reached your account yet. Without the hold, a refund would become a charge against you afterwards.
3. Available → paid out
Past the guarantee with no refund, the amount becomes available. From there:
| Payout method | When it goes out |
|---|---|
| Pix | Per sale, as soon as it clears the guarantee |
| Bank account | In a batch, every Friday |
| Manual | Only when you ask |
Minimum R$10 per payout. Below that it accumulates for the next one — transferring R$3 would cost more than the amount.
Where to follow it
Under Sell → Payouts you see three numbers: what's in guarantee, what's available and what's already been paid out, with the date of each movement.