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Transparency about how Cool works, your rights and the community rules.
Last updated: 2026-08-09
Privacy Policy
This Policy explains how Cool collects, uses, shares and protects your personal data, and what your rights are. We take your privacy seriously and process your data in line with the LGPD and the GDPR.
Read document →Terms of Service
These Terms govern the use of the Cool platform. By creating an account or using the service, you agree to them. Please read carefully.
Read document →Acceptable Use Policy
This Policy sets out what you can and cannot do on Cool — including when an AI acts on your behalf (Sophia, Claude over MCP, or the command line). The rules exist for a practical reason: what one account does with bulk sending affects email deliverability for every other account.
Read document →Refund and Return Policy
This Policy explains how cancellations, refunds and the right of withdrawal work for subscriptions and digital products purchased through Cool.
Read document →Community Code of Conduct
We want safe, respectful and welcoming communities. This Code applies to every community on Cool and complements each owner's specific rules.
Read document →Moderation & Banning Policy
This Policy explains who moderates, how we enforce the rules and what happens when someone breaks them. It aims to be fair, predictable and proportionate.
Read document →Cookie Policy
This Policy explains what cookies are, which ones we use, what for, and how you can manage your preferences at any time.
Read document →Creator Terms
These are the rules between you, a community creator, and Cool. By creating a community or selling through it, you accept this document. It supplements the Terms of Service — where there is a conflict about your selling activity, this document prevails.
Read document →Affiliate Terms
These are the rules of Cool's affiliate program. By generating your link or receiving your first commission, you accept this document. It supplements the Terms of Service.
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